Volunteer Behavioral Health – Hiwassee Mental Health Center – Cleveland, Tennessee
940 South Ocoee Street, Cleveland, Tennessee, 37311
Last Updated: June 26, 2026
Insurance
Payment Options
- Cash or self-payment
- Medicaid
- Medicare
- State-financed health insurance plan other than Medicaid
- Private health insurance
- Federal military insurance (e.g., TRICARE)
- State mental health agency (or equivalent) funds
- State welfare or child and family services funds
- State corrections or juvenile justice funds
- County or local government funds
- Community Mental Health Block Grants
- Federal, or any government funding for substance use treatment programs
- Sliding fee scale (fee is based on income and other factors)
- SAMHSA funding/block grants
- Self-pay options
Addiction Resource Score
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics.
We understand that choosing an addiction treatment center can be overwhelming, especially with so many options, promises, and marketing messages. That's why we've developed a clear, standardized rating system designed to cut through the noise and highlight what truly matters: safety, quality of care, and transparency. Our goal is to give individuals and families the information they need to make confident, informed decisions during a critical time.
In this guide, we explain exactly how we rate treatment centers—from accreditation and staff credentials to therapy options, facility environment, and family involvement. You'll see how we assign scores, award badges, and update listings to ensure accuracy and fairness. Most importantly, our system focuses on elevating centers that prioritize ethical, evidence-based care, not just those with the best marketing. This way, you can trust that the ratings you see reflect meaningful standards that help you find the right fit for lasting recovery.
8.1
Out of 10
As a part of the Volunteer Behavioral Health network, the Hiwassee Mental Health Center offers a wide range of programs for people with both mental health and substance use problems. The center in Tennessee helps men, women, and children, and it makes care plans just for people with more than one diagnosis. Intensive Outpatient Programs (IOP) and outpatient therapy for adults, kids, and families are some of the programs offered by the center.
Patients at the Hiwassee Mental Health Center can get a variety of types of therapy, such as solo, group, and family treatment. The center also offers telehealth services and control of mental medications, so patients can get the help they need no matter where they are. For people who need help right away, the center has staff on duty 24 hours a day, seven days a week, and a full cleansing program. Medication-Assisted Treatment (MAT) is also available to help with withdrawal symptoms.
The Commission on Accreditation of Rehabilitation Facilities (CARF) has given Hiwassee Mental Health Center its seal of approval. This shows that it is dedicated to giving people with mental health and drug use problems excellent care and effective treatment.
Treatment Options
The facility offers multiple levels of care, such as:
- Mentoring/peer support
- Discharge Planning
The center treats the following addictions and co-occurring disorders:
- Alcohol Detoxification
- Opioids detoxification
- Clients with co-occurring mental and substance use disorders
- Clients who have experienced trauma
- Persons 18 and older with serious mental illness (SMI)
- Screening for tobacco use
- Comprehensive mental health assessment
- Comprehensive substance use assessment
- Interim services for clients
- Outreach to persons in the community
- Screening for mental disorders
- Screening for substance use
Treatment Modalities
- Individual psychotherapy
- Couples/family therapy
- Cognitive behavioral therapy
- Integrated Mental and Substance Use Disorder treatment
- Telemedicine/telehealth therapy
- Substance use disorder counseling
- Trauma-related counseling
- Smoking/vaping/tobacco cessation counseling
- Treatment for gambling disorder
- Group counseling
- Family counseling
- Marital/couples counseling
- Intervention Services
- Motivational interviewing
- Anger management
- Relapse prevention
- Abnormal involuntary movement scale
- Treatment for other addiction disorder
Conditions Treated
- Alcoholism
- Mental health treatment
- Substance use treatment
- Co-occurring Disorders
Levels Of Care
- Outpatient
- Regular outpatient treatment
- Aftercare
License and Accreditation
- State mental health department
- State department of health
- Commission on Accreditation of Rehabilitation Facilities (CARF)
Ancillary Services
- Case management service
- Court-ordered outpatient treatment
- Diet and exercise counseling
- Family psychoeducation
- Suicide prevention services
- Mental health services
- Social skills development
- Transportation assistance
Hope Without Commitment
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Most private insurances accepted